Your cart
Close Alternative Icon

FAQ

What's your return policy?

We offer free returns within 30 days for a refund. Items should be undamaged, with no signs of wear and tear, and in the original packaging.

How do I start a return?

Email us at hello@thepalmashop.com with your Order ID and items you would like to return, along with reasons for the return, and we'll send you a return shipping label for your order.

Are returns free?

Yes, returns are on us! However, we are unable to refund the original shipping fee.

When will I receive my refund?

It'll take between 5-10 business days for us to process your refund. If it takes longer, or if you'd like an update, email us at hello@thepalmashop.com and we'll be happy to help you.